Francisco has been with AAA Smart Home Security since 2021 and is a key member of the Tech Support team. He quickly progressed to a Level 3 agent, which is the highest level of Tech Support. He has been responsible for cross-training senior agents, transitioning the Commercial Tech Support team to join the Residential Tech Support department, and creating critical operational procedures. Francisco holds product certification from both Alarm.com and Qolsys, and continues to be an industry expert in home security.
