Billing Portal

Your first invoice will be issued 5–7 days after your equipment installation is complete.

• If you’ve provided an email address, you’ll receive an electronic bill in addition to a paper bill for the first cycle. After that, billing will be electronic-only unless you opt in to paper billing.
• If you choose paper billing, a paper statement fee will apply (your first one is free).

To enroll in paper billing, please contact Member Experience at (800) 669-7779.

• A monthly monitoring fee based on the level of service you enrolled in. 
• The monthly installment of equipment charges (if you chose to finance your equipment over 36 months)

*If you paid for your equipment in full, it will not appear on your invoice.

Your system is activated as soon as professional installation is complete.

Autopay is processed 15 days after your invoice date. For example, if your invoice is generated on the 6th, autopay will occur around the 21st of the month.

Yes, your autopay date can be moved within 10 days of the default draft date, between the 1st and 28th of each month.

To make a change, please call Member Experience at (800) 669-7779.

Invoices are generated monthly, based on the date your system was installed. For help determining your specific billing cycle, contact Member Experience at (800) 669-7779.