Billing Portal
How to access your billing portal
1. Sign-in into your Account
2. Navigate to the Billing Portal
Frequently Asked Questions
When should I expect the first invoice?
The bill should be issued within 7 days of completing the Equipment installation. It will include your prorated charges for the remainder of the current month, as well as charges for the following month (we bill one month in advance). If you have provided your email address to us, you will receive an electronic bill, in addition to a paper bill. We highly recommend that you select electronic billing after receiving your first invoice, to avoid future paper statement fees (the first one is on us). You may do this by calling Member Experience at (800) 669-7779.
What should I expect on my first invoice?
Your monthly service charges are prorated on the first invoice, and will depend on which day of the month your system was installed. Since we bill in advance for service, your first invoice will reflect the prorated amount for your first month plus the charge for the second month.
Your equipment is financed over a period of 36 months by default, and the first installment is due on your first bill. Since we bill in advance, your first invoice will reflect both the first month and second month financing amounts.
To summarize, your first invoice will include.
- Prorated monitoring and other recurring payments for the current month
- First Month’s Equipment installment (if Equipment is financed)
- Second Month’s standard service charges
- Second Month’s Equipment installment (if any)
When will my payment be processed if I enrolled in auto payment?
If an account is enrolled in auto payment, payments will be processed every month 5 business days prior to the first day of the following month. For example, the September billing period starts on September 1st, so the auto payment would be processed on August 25th.
When will I usually get invoiced (how often, on which dates)?
After the first invoice, future invoices are issued one month in advance, usually between the 10th and the 15th of each month. For example, an August invoice will be issued around July 14th . If you have not received a bill from us by the 20th in a given month, please do follow up with our Member Experience team to get the billing delivery issue resolved.
- Can I change my billing date?
Why is there a paper statement fee on my invoice?
Accounts that do not elect e-billing receive paper bills. These require a paper statement fee to cover postage and materials cost. To sign up for electronic billing, please call the Member Experience team at (800) 669-7779.
How can I make a full payment for financed equipment?
Please call the Member Experience team at (800) 669-7779.
Billing Example
Let’s say Sally purchases a system costing $1,080 ($30 per month over 36 months) with a Basic ($29.99) monitoring plan. She gets her system installed on July 9th.
Sally should expect her first bill within 7 business days after the installation was completed. As bills are issued one month in advance per our billing schedule (we bill around the 10th of every month), her first statement will include her prorated first month, along with her second month as follows. Because the first month of monitoring is prorated, Sally was charged the full $29.99 due for the month, minus a credit for the eight days that she did not have service with us.
