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FAQs - System Operation & User Controls

Yes, using the A3smart Home Security mobile app you can download via Google Play / Apple Store or web portal at https://alarm.com/.

This depends on your system model. Refer to your system manual or contact member support at (800) 669-7779 for assistance.

Enter your alarm code to silence the alarm, then call the AAA Smart Home Security dispatch line and provide your unique password to cancel dispatch.

Your system sends an alert to our monitoring center. An agent will attempt to verify the situation and, if necessary, dispatch emergency responders.

Disarm it through your panel or mobile app. If you have professional monitoring, you will receive a verification call—provide your security code to cancel the alarm.

The system has a backup battery that lasts several hours. If you have cellular monitoring, your system will remain connected even if Wi-Fi is down.

Our systems have tamper detection. If a sensor is removed or interfered with, an alert is sent to your phone and, if applicable, to the monitoring center.

Didn’t find what you’re looking for? Call us at (800) 669-7779.