President’s Letter: Finding New Ways to Serve You

As 2023 comes to a close, I’d like to thank all AAA Members for continuing their journey with us. Whether you’re new to AAA or have been a lifelong Member, we are focused on making it easier for you to get the most out of your Membership. This year, we’ve made enhancements to our digital tools, added new ways for you to request service, and invested in our team so they can provide you with the best service possible.   

This year we launched innovative solutions in a number of digital areas to make your AAA Membership easier to use, including updates to our AAA Mobile App and the introduction of our new digital Membership card. The AAA App puts your Membership at your fingertips, making it faster and easier to get roadside assistance from your mobile phone. You’ll even have the ability to track a AAA tow truck on its way to you in real time. Also, the AAA Mobile App now integrates with Apple CarPlay, allowing you to view your Membership information, see a map of local gas prices, and locate EV charging stations. In addition, the app now lets you download your AAA Membership card to your Apple or Google Wallet, so it’s always with you anywhere you go with your mobile device.

Another emerging product we’ve designed for AAA Members is our Smart Home Security service. AAA Smart Home Security brings legendary AAA service from the road to your home, providing 24/7 protection and security, as well as tools to let you manage your home from the palm of your hand. Members use the Smart Home App an average of five times per day to check who is at the front door, view their yard, keep an eye on pets, close their garage door, adjust their thermostat, and more. As the list of connected devices in our homes grows, there are even more ways we can make managing your home safer and easier. If you haven't checked out the ways AAA Smart Home Security can help protect your home and family, now might be the time.

Another example of how much we appreciate our Members and the journeys they take with AAA by their side is in your hands right now. For the first time ever, Via has a AAA Member on its cover! A paramedic fireman based in Ukiah, California, Skip Williams loves taking long road trips across the western U.S. with his wife Nanci in their beloved 1987 Volkswagen Vanagon Westfalia. Read more about Williams and two other adventurous, van-life-loving AAA Members in the feature story.

As always, thank you for allowing us to serve you, have a wonderful holiday season, and take the time to embrace all that the New Year has to offer. Cheers!

Tim Condon

President & CEO