Whitney Phaneuf is the Membership expert for AAA and the editor in chief of Via.
Education
Whitney received a B.S. in journalism from California Polytechnic State University, San Luis Obispo, and an M.F.A. in creative writing from Mills College.
Experience
Whitney engages with Members on a regular basis as the Member Testimonials lead, capturing their stories about how AAA has helped and served them. She also gathers Member stories for Via, which regularly features Members’ quotes about their favorite destinations and attractions in the West. Working closely with the Membership team, Whitney helps ensure Members receive the latest information on key benefits such as discounts, travel perks, and free identity monitoring.
Whitney has previously held editorial positions at KQED, East Bay Express, Hitfix/Uproxx, and Acoustic Guitar, Ukulele, and Strings magazines.
Highlights
- AAA Membership expert.
- Works directly with the Membership team to ensure Members get the latest information.
- Engages Members on a regular basis as Member Testimonials lead.
