The bill should be issued within 7 days of completing the Equipment installation. It will include your prorated charges for the remainder of the current month, as well as charges for the following month (we bill one month in advance). If you have provided your email address to us, you will receive an electronic bill, in addition to a paper bill. We highly recommend that you select electronic billing after receiving your first invoice, to avoid future paper statement fees (the first one is on us). You may do this by calling Member Experience at 800-669-7779.

Our monthly monitoring charges are prorated on the first invoice, and will depend on which day of the month your system was installed.

Our equipment is financed over a period of 36 months by default, and the first installment is due on your first bill. So if you get a new system halfway through the month and your monitoring rate is $30 per month, you’d be charged $15 for monitoring on your first monitoring charges, but would also pay your first monthly payment on your financed equipment. If you decide to pay for your equipment up front, then your invoice will not include equipment payments.

To summarize, a customer’s first bill will include.

• Prorated monitoring and other recurring payments for the current month
• Full Equipment installment (if Equipment is financed)
• Next month Monitoring charges
• Next month Equipment installment (if any)

Let’s say Sally purchases a system costing $1,080 ($30 per month over 36 months) with a Smart ($29.99) monitoring plan. She gets her system installed on July 3rd. Sally should expect her first bill within 7 business days after the installation was completed. As bills are issued one month in advance per our billing schedule (we bill around the 10th of every month), her first statement will include her prorated first month, along with her second month as follows. Because the first month of monitoring is prorated, Sally was charged the full $29.99 due for the month, minus a credit for the three days that she did not have service with us.

After the first invoice, future invoices are issued one month in advance, usually between the 10th and the 15th of each month. For example, an August invoice will be issued around July 14th . If you have not received a bill from us by the 20th in a given month, please do follow up with our Member Experience team to get the billing delivery issue resolved.

• Can I change my billing date? At this time, our billing dates are unable to be changed.

If an account is enrolled in auto payment, payments will be processed every month 5 business days prior to the first day of the following month. For example, the September billing period starts on September 1st, so the auto payment would be processed on August 25th.

Accounts that do not elect ebilling receive paper bills. These require a paper statement fee to cover postage and materials cost. To sign up for electronic billing, please call the Member Experience team at (800) 669-7779.

Please call the Member Experience team at (800) 669-7779.