Difficult and uncertain times call for extraordinary measures. AAA has been caring for Members for over 100 years, and we are here for you now. The health and safety of everyone—our Members, employees, and communities—continues to be our priority.
Here are a few simple answers to frequently asked questions about AAA services, including which ones are currently available and how to access them, as well as links to a few other helpful resources across the West.
What do I do if my car breaks down or just won’t start?
We are here for you in the event of an emergency. Our roadside assistance team and mobile battery service continue to operate throughout Alaska, Arizona, Northern California, Montana, Nevada, Wyoming, and Utah. To request assistance, use the AAA Mobile App, call 1-800-222-4357 (AAA-HELP), or go to AAA.com/membership.
AAA owned and operated Auto Repair Centers—located in Northern California and Arizona—also remain open at this time.
We’ve made some temporary adjustments to our operations to further protect you and our service technicians. In accordance with the CDC's recommendation and mask requirements in California, Nevada, Oregon, and Washington, please properly secure your cloth face mask before interacting with a service technician, or anyone else who is not a member of your household.
Will I get a premium refund on my AAA Auto Insurance?
AAA Auto Insurance policyholders that had an active policy as of April 30, 2020 should have received a 20 percent refund for two months of auto premiums (refunds are available everywhere, except where prohibited by law).
On June 3, CSAA Insurance Group announced that their premium refund program was being extended through June 30, 2020. Policyholders with an active policy as of June 30 will receive an additional 10 percent premium refund. You do not need to do anything to receive your refund, and you can expect to receive it by August 31.
- If you pay in installments, you will receive a credit on your next bill.
- If your policy renewed in May or June, you should have received a credit on your renewal bill.
- If your account is paid in full, you will receive your refund via the method in which you made your last payment (check, credit card, or electronic funds transfer).
These refunds reflect fewer claims as a result of people driving less due to widespread shelter-in-place orders. AAA Insurance will continue to evaluate the refund program based on the length of shelter-in-place orders.
Getting ready to plan travel again?
The Centers for Disease Control and Prevention continues to caution against travel, both internationally and within the United States. Many states currently require visitors to undergo mandatory testing or quarantine. Before booking, check to see if local authorities, airlines, hotels, cruise lines, tour operators, attractions, and restaurants at your intended travel destination have issued health and safety-related alerts, entry requirements, or other restrictions. The CDC recommends that people wear a face mask in public, wash hands frequently, and keep six feet from others.
Preparing for a drive? TripTik shows current travel restrictions caused by Covid-19, including closures, checkpoints, and mask requirements. With the number of coronavirus cases rising across the country, check the areas you plan to visit before you go.
It may not be today or tomorrow, but when you're ready, our trusted (and complimentary) Travel Agents will be ready to help you plan your next trip. Please note that travel vendors may modify their trip cancellation and refund policies in response to Covid-19. You can review our travel partners’ alerts online for the latest details on cancellation policies, travel restrictions, and waivers. Carefully read through the scope of coverage provided by travel insurance before purchasing as many do not cover losses related to the ongoing coronavirus pandemic.
If you need assistance with a previously booked trip, please submit a Member travel service request or contact your travel agent directly.