1) Can I move a sensor?

Moving or modifying equipment is not recommended. However, if you would like to relocate a wireless sensor, follow the steps below:  

1. Remove the sensor from the wall plate. If you are moving a door window sensor, remove the corresponding magnet as well.

2. Remove the  wall plate (or sensor back) from the wall.

3. Secure the backing or wall plate to the desired location.

4. Place the sensor.

2) How do I test my system and activate monitoring?

To test and activate your system, call 877-998-1457. Our Smart Home Security Advisors are available Monday-Friday, 8AM-5PM MST and Saturday, 8AM-5PM MST.

To test your contact sensors and motion detectors:

Begin by going to the Sensor Signal Test page of your panel’s install wizard. To access the install wizard from your panel, follow the steps below:

a) Tap “Date/Time” at the top of the screen.

b)Tap  "Settings" and then select "Advanced Settings."

c) Enter your Master code.

d)Tap "System Tests" and then select "Sensor Test."

e)Test will run and display sensor results and sensor status.

f) Tap on the circled “X” in the upper right corner to exit.

To test the sensors, open and close each door and window with a sensor, and wave your hand in front of the motion detectors. The results will appear on your panel screen. If they do not read “Excellent” or “Good,” ask a Certified Security Advisor about changing your panel’s location.

To test other security devices:

A Certified Security Advisor will guide you through testing your smoke detector, carbon monoxide detector, glass break sensor, and temperature sensors.

To activate your devices: 

Your 24/7 professional monitoring will be activated once you and our Certified Security Advisor have confirmed that your devices are working properly during your setup.

3) How do I arm and disarm my system on the A3 Smart Home Mobile App? 

To arm your system:

1. Sign in to the A3 Smart Home Mobile App.

2. Tap "Security System."

3. Select "Arm (Stay)" or "Arm (Away)."

To disarm your system:

1. Sign in to the A3 Smart Home Mobile App.

2. Click "Security System."

3. Select "Disarm."

4) What’s the difference between Arm (Stay) vs. Arm (Away)? 

Arm (Stay):

Activates door and window sensors only. Recommended for nighttime or when you’re at home. 

Arm (Away):

Activates door, window, and motion sensors. Recommended when the house is empty.

5) How do I test a sensor’s connection? 

Begin by going to the Sensor Signal Test page of your panel’s install wizard. To access the install wizard from your panel, follow the steps below:

a) Tap “Date/Time” at the top of the screen.

b)Tap  "Settings" and then select "Advanced Settings."

c) Enter your Master code.

d)Tap "System Tests" and then select "Sensor Test."

e)Test will run and display sensor results and sensor status.

f) Tap on the circled “X” in the upper right corner to exit.

To test the sensors, open and close each door and window with a sensor, and wave your hand in front of the motion detectors. The results will appear on your panel screen. If they do not read “Excellent” or “Good,” ask a Certified Security Advisor about changing your panel’s location.

6) Why is my keypad showing "Comm Fail?" 

This message appears when your system is unable to send a signal to us. Please contact Member Support for assistance at 800-669-7779.